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Sales Reports - May 9 Updated

January 2023

Please send your weekly sales reports to lcbogroceryoperations@lcbo.com no later than Tuesdays at 12pm. By not submitting the weekly sales report on time, this may result in missed LTO credits.

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Operational Updates - May 9 updated

April 2023

Important Invoice & Payment Reminders

1. Invoices are issued weekly and are available in the GMS Portal and are also sent via EDI for those customers set up for EDI transmission.
2.  Invoices must be paid in accordance with payment terms.
3. Bi-weekly emails are auto-generated from LCBO Accounts Receivable, providing a listing of overdue invoices. These emails must be reviewed and actioned immediately; do not ignore. Be sure to add ARAPOutgoing@lcbo.com to your list of safe emails to ensure you receive them. If you wish to update your email address(es) on these notifications, reach out to accounts.receivables@lcbo.com.
4. All invoice errors, including if you receive an invoice for an order you did not receive, must be communicated to the LCBO within 5 days of receiving your invoice. Input a claim into the LCBO B2B Claims Application or send an email to lcbogroceryoperations@lcbo.com for a POD request. Delivery paperwork is not required.
5. Overdue invoices may be subject to your account being placed on hold, meaning no further orders will be processed until payment is received.
6. If you have questions or concerns regarding outstanding balances, please communicate directly with accounts.receivables@lcbo.com.
7. Remittance details are required no later than the payment due date and emailed to accounts.receivables@lcbo.com containing the following information;
   • Customer Name
   • Payment Date
   • Total Payment Value
   • Detailed remittances listing all LCBO invoice numbers paid        
8. Please submit all Proof of Delivery (POD) and invoice copy requests to lcbogroceryoperations@lcbo.com.

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LCBO B2B Claims Application - Updated May 9

March 2023

Please ensure you enter the correct PO and SKU numbers into every claim. This helps ensure the correct financial adjustments are completed in a timely manner. Job aids illustrating the location of important information on shipping paperwork, such as the location of PO and SKU numbers can be found on our website.

Website: https://www.lcbowholesaleoperations.com/grocers.html

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